We're here to help
every step of the way.
From running your first accessibility audit to achieving full WCAG compliance — our expert support team is ready to guide you. Reach out, and we'll respond fast.
How Can We Help?
Choose the best way to reach our team. Whether it's a technical issue, compliance question, or billing enquiry — we have a dedicated path for each.
Email Support
Send us a detailed message and our team will respond within one business day. Ideal for technical issues, audit questions, and document remediation enquiries.
Send an EmailBook a Meeting
Schedule a 1-to-1 session with an accessibility expert. We'll walk through your audit results, answer questions, and map out your compliance roadmap.
Book a SessionDocumentation & FAQ
Browse our knowledge base for step-by-step guides, WCAG criteria explanations, audit walkthroughs, and answers to the most common questions.
View FAQ'sReach Us Directly
Our support inbox is monitored Monday to Friday, 9 am – 6 pm UTC. We aim to reply to every message within one business day.
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What to Expect
Fast Response
Every email answered within one business day, guaranteed.
WCAG Specialists
Our team holds deep expertise in WCAG 2.1 / 2.2, ADA, and Section 508.
Confidential
Your data and audit details are handled with full confidentiality.
No Cost Support
All support for existing clients is included — no hidden fees.
Common Questions
Everything you need to know before reaching out to our team.
Our web audit covers a full WCAG 2.1/2.2 review across A, AA, and optional AAA levels, including colour contrast, keyboard navigation, screen reader compatibility, form labelling, and a detailed remediation report.
Free automated reports are generated instantly. Manual expert audits typically take 3–5 business days depending on the size and complexity of your website or documents.
Yes. We offer full Document Accessibility Audits and remediation for PDFs, Word (.docx), PowerPoint, and Excel files, ensuring compliance with PDF/UA and WCAG standards.
We audit against WCAG 2.1 and 2.2 (A, AA, AAA), ADA Title III, Section 508, EN 301 549, and PDF/UA — covering major international compliance requirements.
Yes — your first automated website accessibility report is completely free. Advanced manual audits and full remediation services are available in our paid plans.
You can email us, book a 1-to-1 expert session, or access our documentation. Our team will walk through your report findings, prioritise fixes, and support your development team throughout remediation.